FAQs
Answers to the questions we hear most.
What areas do you cover?
Primarily South London and the Home Counties. Multi site clients across the South East are also handled from our office. If your site is inside the M25, we almost certainly cover it.
Are you accredited?
Yes. Proactive holds ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health and Safety) accreditations. Certificates are shown on request.
Do I have to sign a long contract?
No. Most contracts are rolling monthly with a 30 day notice period. There is no automatic renewal and no early termination fee.
Do you handle emergency work outside office hours?
Yes. A 24 hour line handles genuine emergencies. Contract clients are prioritised.
Do you work with property managers and managing agents?
Yes. A large part of our client base is property management companies handling multi site portfolios. One contact, site by site reporting.
How quickly can you send a quote?
For simple services we quote within 24 hours. Larger contracts that need a site survey are quoted within 5 working days of the visit.
Do you supply staff or subcontract?
Directly employed for our core cleaning, security and engineering teams. Specialist trades (lift, tree surgery, high level access) are trusted subcontract partners who we have worked with for years.
Can I speak to an existing client?
Yes. Case studies and references are available on request. We are happy to introduce you to a comparable client with permission.
What if I am unhappy with the service?
A named account manager owns your contract and is available at any time. Every complaint is logged, investigated and closed out with you in writing. Retention is our best marketing.
Question not answered? Send it in through the contact page or call 01753 428121.