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Get In Touch

Reactive Maintenance

Reactive Maintenance

Rapid response repairs that get faults fixed fast, minimising disruption and keeping your building running.

Fully Compliant

Repairs carried out by qualified, insured tradespeople to current safety standards.

Manage Every Trade

Electrical, plumbing, and general repairs, all covered under one call-out service.

Rapid Response

Engineers dispatched quickly to resolve faults and minimise downtime.

Ad-Hoc Call-Outs

Urgent repairs booked and resolved quickly outside your regular contract.

QUALITY ASSURED

Trusted Standards. Proven Results.

At Proactive Facilities, our work is backed by industry-recognised accreditations that reflect our unwavering commitment to quality, safety, and professional excellence. We follow industry best practices and prioritise site safety in line with guidance from the UK Health and Safety Executive (HSE).

Safety

Sustainability

Quality

WHY CHOOSE US

Trusted Reactive Maintenance for Your Facilities

PAFM provides fast, reliable reactive maintenance across South London and the South East. Our multi-trade engineers respond quickly to faults and repairs, giving landlords, property managers, and business owners confidence that issues get resolved with minimal disruption.

Rapid response times as standard.
Engineers dispatched quickly to minimise downtime and disruption to your building.
One call covers every trade.
Electrical, plumbing, and general repairs handled by a single, coordinated team.
Every job tracked to completion.
Clear reporting from initial call to job sign-off, so you always know the status.

OUR REACTIVE MAINTENANCE PROCESS

From call to completion. We handle every step.

01
Step

Fault Reported

You report the issue through your dedicated contact or online portal.
02
Step

Engineer Dispatched

The right tradesperson is assigned and dispatched based on the urgency and nature of the fault.
03
Step

Repair Carried Out

The engineer diagnoses and resolves the issue on site, minimising disruption to your building.
04
Step

Job Sign-Off

A completion report confirms the repair, with full documentation for your records.

Sectors We Support

We deliver facilities management solutions for offices, retail units, industrial premises, healthcare facilities, educational institutions, and mixed-use developments across South London and the South East.

What Our Clients Say

Feedback from clients who trust Us.

Aliza A
Google Reviewer
We’ve been using Proactive FM for a few months now and they’ve honestly been great. Whenever something needs fixing, they’re on it straight away and keep us updated so we’re never guessing what’s going on. Really easy team to work with.
Finn
Google Reviewer
The team has been knowledgeable, helpful, and great to work with throughout the process. Highly recommended, 10/10!
Patel
Google Reviewer
They are very friendly and there work is always good. Thank you.
Peter Sims
Google Reviewer
These lads provide a very professional service. They are very polite and obliging.

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FREQUENTLY ASKED QUESTIONS

About our reactive maintenance service.

How quickly can you respond to a call-out?
Response times depend on the urgency of the fault, with priority issues typically attended within a few hours. We agree response time targets as part of your contract.
What types of repairs do you cover?
Our multi-trade engineers cover electrical, plumbing, carpentry, and general building repairs, so most issues can be resolved with a single call.
Can I report a fault outside office hours?
Yes, we offer out-of-hours reporting and emergency call-out cover for urgent issues that cannot wait until the next working day.
Do you provide a report after each repair?
Yes, every completed job includes a report confirming the work carried out, ready for your maintenance records.