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Integrated Facilities Management

Integrated Facilities Management

A single, accountable partner managing every service your building needs, from cleaning to compliance, under one contract.

Fully Compliant

Every service delivered under one contract, meeting your compliance obligations across the board.

Manage Every Service

Cleaning, maintenance, compliance, and security, all coordinated by one dedicated team.

Single Point of Contact

One account manager overseeing service delivery, so you never chase multiple suppliers.

Consolidated Reporting

One report, one invoice, complete visibility across every service delivered on site.

QUALITY ASSURED

Trusted Standards. Proven Results.

At Proactive Facilities, our work is backed by industry-recognised accreditations that reflect our unwavering commitment to quality, safety, and professional excellence. We follow industry best practices and prioritise site safety in line with guidance from the UK Health and Safety Executive (HSE).

Safety

Sustainability

Quality

WHY CHOOSE US

Trusted Integrated FM for Your Facilities

PAFM provides fully integrated facilities management across South London and the South East. We bring cleaning, maintenance, compliance, and support services together under one contract, giving landlords, property managers, and business owners a single accountable partner for their entire building.

One contract, every service covered.
Cleaning, maintenance, compliance, and more, all managed under a single agreement.
Dedicated account management.
A single point of contact overseeing service delivery and performance across your site.
Consolidated monthly reporting.
One clear report covering every service, so you always know where things stand.

CLIENT PORTAL

Every Service, One Dashboard

Your Integrated Facilities Management contract includes access to our Client Portal, giving you 24/7 visibility and control across every service on your site, all in one place.

Raise Requests

Submit and track service requests online, anytime.

Approve Quotes

Review and approve quotes online in just a click.

View Appointments

See your upcoming and past service visits at a glance.

Pay Invoices

View invoices and pay online, securely and instantly.

Refer a Friend

Share your portal link and refer us to others.

Sectors We Support

We deliver facilities management solutions for offices, retail units, industrial premises, healthcare facilities, educational institutions, and mixed-use developments across South London and the South East.

OUR INTEGRATED FM PROCESS

From onboarding to ongoing management. We handle every step.

01
Step

Site Audit

We assess your building and current suppliers to identify where an integrated approach adds value.
02
Step

Service Design

A tailored service package is built around your building's specific needs and budget.
03
Step

Mobilisation

Teams and schedules are set up so every service transitions smoothly with no disruption.
04
Step

Ongoing Management

Your account manager oversees delivery, reporting, and continuous improvement across all services.

What Our Clients Say

Feedback from clients who trust Us.

Aliza A
Google Reviewer
We’ve been using Proactive FM for a few months now and they’ve honestly been great. Whenever something needs fixing, they’re on it straight away and keep us updated so we’re never guessing what’s going on. Really easy team to work with.
Finn
Google Reviewer
The team has been knowledgeable, helpful, and great to work with throughout the process. Highly recommended, 10/10!
Patel
Google Reviewer
They are very friendly and there work is always good. Thank you.
Peter Sims
Google Reviewer
These lads provide a very professional service. They are very polite and obliging.

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FREQUENTLY ASKED QUESTIONS

About our integrated facilities management service.

What is integrated facilities management?
Integrated facilities management (IFM) brings multiple services, such as cleaning, maintenance, compliance, and security, together under a single contract and point of contact, rather than managing separate suppliers.
What services can be included in an IFM contract?
We can bundle any combination of cleaning, maintenance, compliance testing, grounds care, waste management, and security under one agreement, tailored to your building.
Will I still get specialist expertise for each service?
Yes, each service is delivered by qualified specialists, coordinated through your single account manager, so you get expert delivery without the administrative burden.
Can I switch from multiple suppliers to an integrated contract?
Yes, we manage the full transition, including mobilisation and handover, to move you from multiple suppliers to a single integrated contract with minimal disruption.