Security & Concierge

Professional on-site security and concierge teams that protect your property, welcome your visitors, and keep operations running smoothly.

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Fully Compliant

All officers SIA licensed and vetted, meeting your legal and insurance obligations.

Manage Every Entry Point

Access control, patrols, and visitor management, all coordinated under one team.

24/7 Cover Available

Flexible shift patterns, from daytime concierge to round the clock security coverage.

Ad-Hoc Cover

Extra officers booked quickly for events, holiday cover, or unexpected staff absence.

QUALITY ASSURED

Trusted Standards. Proven Results.

At Proactive Facilities, our work is backed by industry-recognised accreditations that reflect our unwavering commitment to quality, safety, and professional excellence. We follow industry best practices and prioritise site safety in line with guidance from the UK Health and Safety Executive (HSE).

Safety

Sustainability

Quality

WHY CHOOSE US

Trusted Security & Concierge for Your Facilities

PAFM provides professional security and concierge services across South London and the South East. Our SIA licensed officers and front-of-house teams protect your property and represent your business, giving landlords, property managers, and business owners a dependable, professional presence on site.

All officers SIA licensed and vetted.

Every team member is fully licensed, background checked, and trained to your site's procedures.

Incident reports logged after every shift.

Full shift reports and incident logs provided, giving you complete visibility of your site.

Flexible cover to suit your building.

From part-time concierge to 24/7 security, coverage is tailored to your site's needs.

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OUR SECURITY & CONCIERGE PROCESS

From assessment to cover. We handle every step.

Step

Site Assessment

We review your building, footfall, and risk profile to design the right level of cover.

Step

Team Selection

SIA licensed officers and concierge staff are matched to your site and briefed on procedures.

Step

Ongoing Cover

Your team delivers daily patrols, access control, and front of house support on schedule.

Step

Shift Reporting

Detailed shift reports and incident logs are provided to keep you fully informed.

Sectors We Support

We deliver facilities management solutions for offices, retail units, industrial premises, healthcare facilities, educational institutions, and mixed-use developments across South London and the South East.

What Our Clients Say

Feedback from clients who trust Us.

Aliza A

Google Reviewer

We’ve been using Proactive FM for a few months now and they’ve honestly been great. Whenever something needs fixing, they’re on it straight away and keep us updated so we’re never guessing what’s going on. Really easy team to work with.

Finn

Google Reviewer

The team has been knowledgeable, helpful, and great to work with throughout the process. Highly recommended, 10/10!

Patel

Google Reviewer

They are very friendly and there work is always good. Thank you.

Peter Sims

Google Reviewer

These lads provide a very professional service. They are very polite and obliging.

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FREQUENTLY ASKED QUESTIONS

About our waste management service.

Are your security officers licensed?

Yes, all our security officers hold current SIA licences and are fully vetted and trained before starting on any site.

Can you provide cover outside normal office hours?

Yes, we offer flexible shift patterns including evenings, weekends, and full 24/7 coverage depending on your requirements.

What does a concierge service typically include?

Our concierge teams manage reception duties, visitors and deliveries, access control, and general front of house support to represent your building professionally.

Can the service be scaled up or down?

Yes, cover levels can be adjusted as your needs change, from a single concierge desk to a full multi-officer security team.