Get In Touch
Get In Touch

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Proactive Maintenance for
Predictable Performance

Facilities management that’s reliable, responsive, and built around your business goals.  

Industry Standard Accreditations

Safety

Sustainability

Quality

OUR SERVICES

Everything You Need, Under One Roof

View All Services

From statutory compliance certificates to day-to-day cleaning and planned or reactive maintenance, our in-house teams deliver Hard FM and Soft FM services under a single contract, with one point of contact for every site you manage.

Hard FM

From planned maintenance to emergency repairs, our Hard FM team keeps your building’s critical systems compliant, safe, and running without interruption.

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Soft FM

We keep your spaces clean, secure, and welcoming — commercial cleaning, grounds maintenance, pest control, and more, delivered to a consistent standard.

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Health & Safety

Stay compliant and protect your people with our full range of statutory testing, certification, and safety inspection services.

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CLIENT PORTAL

Smarter Contract Management

Every Proactive Facilities contract includes access to our Client Portal, giving you 24/7 visibility and control over your facilities management contract, all in one place.

Raise Requests

Log and track requests in real time.

Get Quotes

Receive, review and approve quotes with ease.

Book Appointments

Schedule and manage appointments that suit you.

View Invoices & Payments

Track payments and manage your wallet.

Stay Informed

All your property and service updates in one place.

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How We Work

01
Step

Planning & Assessment

Thorough site assessments and risk evaluations before every project, with tailored work plans that align with your requirements.
02
Step

Delivery & Execution

Specialist teams carry out the work to the highest standard, with clear communication and progress updates throughout.
03
Step

Quality Assurance

Ongoing quality checks and client feedback ensure every job is completed to your satisfaction, every time.
04
Step

Ongoing Support

A named contact, plain English reporting and regular contract reviews keep standards steady long after the first job is done.

Sectors We Support

We deliver facilities management solutions for offices, retail units, industrial premises, healthcare facilities, educational institutions, and mixed-use developments across South London and the South East.

What Our Clients Say

Feedback from clients who trust Us.

Aliza A
Google Reviewer
We’ve been using Proactive FM for a few months now and they’ve honestly been great. Whenever something needs fixing, they’re on it straight away and keep us updated so we’re never guessing what’s going on. Really easy team to work with.
Finn
Google Reviewer
The team has been knowledgeable, helpful, and great to work with throughout the process. Highly recommended, 10/10!
Patel
Google Reviewer
They are very friendly and there work is always good. Thank you.
Peter Sims
Google Reviewer
These lads provide a very professional service. They are very polite and obliging.

Frequently asked questions

What areas do you cover?
Primarily South London and the Home Counties. Multi-site clients across the South East are also handled from our office. If your site is inside the M25, we almost certainly cover it.
Are you accredited?
Yes. Proactive holds ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health and Safety) accreditations. Certificates are shown on request.
Do I have to sign a long contract?
No. Most contracts are rolling monthly with a 30-day notice period. There is no automatic renewal and no early termination fee.
Do you offer a client portal?
Yes. Every contract client gets 24/7 access to our Client Portal, where you can raise requests, get quotes, book appointments, and view invoices and payments all in one place.
How quickly can you respond to reactive maintenance requests?
Response times depend on the urgency of the issue and your contract, but most reactive callouts are actioned the same day. Urgent, safety-critical issues are always prioritised.

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